Last updated: October 20, 2026
1. Acceptance of terms
By requesting a quote, booking an appointment or using this website, you agree to these terms and conditions. If you do not agree, please do not use our services or website.
2. Our services
Diablo Carpet Care provides carpet, rug and upholstery cleaning, pet stain and odor treatment, water damage drying and related services in San Ramon, California and nearby communities. The exact scope of each job is described in your quote.
3. Quotes and payment
- Quotes are based on the information you give us, such as room count, surface type and condition.
- If conditions on site differ from what was described, we will explain the difference and confirm any change in price with you before continuing.
- Payment is due when the work is completed, unless we have agreed otherwise in writing.
- We accept the payment methods listed on your quote or invoice.
4. Access and preparation
Please make sure our team can reach the areas to be cleaned and that parking is available near your home or building. We move light furniture where practical. Fragile items, electronics, and heavy furniture are moved only at your direction and risk, and we may clean around them instead. Please secure valuables and pets before we arrive.
5. Results and limits
We use professional methods and equipment and work carefully, but we cannot guarantee that every stain, spot or odor will be removed. Some damage, such as dye loss, bleach marks, burns, old pet damage, permanent stains and worn or fraying fibers, may be permanent. We will tell you what we expect before we begin where we can identify a risk.
If you are not satisfied with a treated area, tell us within the period stated on your quote and give us a reasonable chance to look at it. Where appropriate, we will treat the area again at no charge.
6. Scheduling and cancellation
- Please give at least 24 hours' notice if you need to cancel or reschedule.
- Late cancellations or no-shows may be charged a fee, which will be stated on your quote.
- Arrival times are windows, and weather, traffic or earlier jobs may occasionally cause delays. We will contact you if we are running late.
7. Liability
We carry out our work with reasonable care and skill. To the fullest extent permitted by California law, our liability for any claim related to a service is limited to the amount you paid for that service. We are not responsible for pre-existing damage, issues with the manufacturing of a carpet or fabric, or items that were not disclosed or secured before cleaning. Nothing in these terms limits any rights you have under applicable consumer protection law.
8. Website use
The content on this website is provided for general information. You agree not to misuse the site, attempt to disrupt it, or copy our text, design or branding without permission. Information on the site, including service descriptions, may change without notice.
9. Changes to these terms
We may update these terms from time to time. The date at the top of this page shows when they were last changed. Continued use of our services or website after a change means you accept the updated terms.
10. Contact
Questions about these terms? Contact us at:
Diablo Carpet Care
2603 Camino Ramon, Suite 106
San Ramon, CA 94583
(888) 718-0381
hello@diablocarpetcare.com
Also see our privacy policy.