Privacy Policy

Last updated: October 20, 2026

This policy explains how Diablo Carpet Care ("we", "us") handles personal information when you visit our website, request a quote or use our cleaning services.

1. Information we collect

Information you give us: your name, phone number, email address, service address, preferred date and details about the job when you fill in our form, call, or email us.
Job information: notes and photos related to the cleaning, such as the type of carpet and problem areas, if you choose to share them.
Technical information: basic data such as browser type, device, pages viewed and approximate location, collected automatically when you use the website.

2. How we use it

To reply to your enquiries, prepare quotes and schedule appointments.
To carry out and follow up on the services you book.
To send appointment reminders and service messages.
To improve our website and services.
To meet legal and accounting obligations.

We do not sell your personal information.

We share information only when needed to run our business: with team members who perform your service, with service providers who help us with scheduling, payments, communications or website hosting, and where required by law. These providers may use your information only to perform services for us.

4. Cookies and analytics

This website may use cookies and similar technologies to keep the site working and to understand how it is used. You can control cookies through your browser settings. If we add analytics or advertising tools, we will update this section to describe them.

5. How long we keep it

We keep personal information only as long as needed for the purposes described above, including to meet tax, accounting and legal requirements, and then delete or anonymize it.

6. Security

We use reasonable safeguards to protect your information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

7. Your California rights

If you live in California, you may have the right under the California Consumer Privacy Act (CCPA), as amended, to:

Know what personal information we collect, use and disclose.
Request a copy of the personal information we hold about you.
Request that we correct inaccurate information.
Request that we delete your personal information, subject to legal exceptions.
Not be treated unfairly for using these rights.

To make a request, contact us using the details below. We may need to verify your identity before we can act on it.

8. Children

Our website and services are intended for adults. We do not knowingly collect personal information from children under 16. If you believe a child has given us information, please contact us and we will delete it.

9. Changes to this policy

We may update this policy from time to time. The date at the top of this page shows the latest revision.

10. Contact us

Diablo Carpet Care
2603 Camino Ramon, Suite 106
San Ramon, CA 94583
(888) 718-0381
hello@diablocarpetcare.com

Also see our terms and conditions.